Last Update: 20 November 2025. This is a true copy of the form completed by store owners upon acceptance of the LocalLoop program as of this date. This page is provided for general information only. For your full terms and conditions, pease refer to the agreement you signed upon joining as it may have changed.

Between:
Najah Pty Ltd T/as LocalLoop™ (“LocalLoop™”, “we”, “us”)
and
{companyName}

ABN:{businessAbn} (“the Store”, “you”, “your”)

Effective Date: Date of Signature Below

Program: LocalLoop™ Retail Growth Engine. Managed Loyalty & Marketing System

1. Purpose
1.1 This agreement outlines how LocalLoop™ provides and manages your store’s customer loyalty, marketing automation, and retail growth system.
1.2 Our goal is to help you increase customer retention, reward repeat purchases, and generate measurable marketing returns, while ensuring full compliance with data security, privacy, and communication laws.

2. Program Overview
2.1 LocalLoop™ operates as a fully managed retail growth engine combining loyalty rewards, customer communications, and performance reporting into one platform.
2.2 Under this agreement, LocalLoop™:

(a) Provides and maintains your store’s loyalty system, customer database, and email infrastructure.
(b) Hosts and secures all data through trusted third-party platforms under strict compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR).(c) Delivers monthly anonymised performance reports showing key engagement metrics such as total check-ins, active users, redemption rates, and campaign performance.

3. Ownership and Data Access
3.1 To ensure data security and legal compliance, LocalLoop™ and its approved third-party providers act as the data controllers under this agreement and retain and secure ownership of all customer records, including names, emails, mobile numbers, and behavioural data.

3.2 The Store is granted licensed access to anonymised, macro-level reporting and performance summaries for business analysis and operational decision-making.

3.3 For compliance with Australian and international law, including but not limited to the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs 1-13), the Spam Act 2003 (Cth), and the GDPR (EU) 2016/679, individual customer data cannot be exported, shared, or transferred outside LocalLoop™’s secure systems.

3.4 Customer data is used solely for delivering loyalty rewards, communications, and marketing initiatives under the LocalLoop™ program. LocalLoop™ may aggregate and anonymise data across multiple stores to analyse trends, benchmark performance, and improve the platform. This allows each store to benefit from the insights of a broader network of consumer behaviour data, generating smarter recommendations and stronger marketing results.

3.5 All software, code, automations, NFC tag systems, database structures, and creative templates remain the intellectual property of LocalLoop Pty Ltd. The Store’s activation fee provides for customisation and deployment of a unique system instance, including personalised onboarding workflows, branded web pages, and in-store promotional materials, but does not confer ownership or transfer of IP. Activation fees are non-refundable and represent development and configuration work completed prior to system launch.

4. Marketing & Communications
4.1 LocalLoop™ manages all email automations and campaign delivery for your loyalty members.
4.2 All communications are branded to your store and managed within approved content and compliance frameworks.
4.3 To protect deliverability and sender reputation, all emails are sent via LocalLoop™’s verified domains.
4.4 Additional campaigns may be requested and scheduled through the LocalLoop™ system (additional fees may apply).
4.5 By participating in the Program, the Retailer grants LocalLoop™ a non-exclusive licence to use the Retailer’s name and logo for platform materials, retailer listings, case studies, and promotional displays relating to the LocalLoop™ ecosystem. Usage will be reasonable, respectful, and limited to identifying the Retailer as a participating store.

5. MarketLoop™ Ad Revenue Program
5.1 Once your store reaches 400 active subscribers, you may be eligible to join MarketLoop™, LocalLoop™’s expanded marketing network.
5.2 Under MarketLoop™, LocalLoop™ may include sponsored placements (ads) within the emails sent to your subscribers.
5.3 The Store receives 20% of gross ad revenue generated from sponsored content shown to its subscribers.
5.4 Participation is optional and free; no additional fees apply, and MarketLoop™ can generate revenue for your store.
5.5 Ads will never include direct competitors and will only appear with your consent whisltever this agreement is active. All ad content remains family-friendly, community-oriented, and relevant to local shoppers.

6. Fees and Billing
6.1 Activation Fee: Payable prior to system activation; covers custom setup, development, and onboarding, Point of sale marketing materials, new client automated email campaign (automated 5x welcome email sequence), and 1 NFD Counter Stand or Adhesive Sign (customer "tag" point). This fee is non-refundable once work has commenced.
6.2 Monthly Subscription: Ongoing management, data hosting, weekly emailing, and reporting; billed automatically via Stripe.
6.3 Optional Add-Ons:

- Additional countertop or adhesive check-in signs (recommended 1 per cash register)

- MarketLoop™ (free to access once eligible; may generate revenue for your store).
- Custom seasonal campaigns.
- Additional reporting.
- Advanced integrations or features.
These add-ons are billed separately on request.
6.4 Fees cover platform hosting, system updates, data security, technical support, and ongoing improvements.

7. Store Responsibilities
7.1 Display LocalLoop™ signage and point-of-sale materials provided by LocalLoop™.
7.2 Actively promote customer participation by encouraging check-ins or tag scans in-store.
7.3 Promptly notify LocalLoop™ of any relevant staff or management changes that may affect system access or communication approvals.
7.4 Not attempt to copy, extract, or replicate system data, workflows, or intellectual property.
7.5 Maintain accurate business and contact information for compliance and communication purposes.
7.6 Provide campaign content submissions (including written copy, promotional details, and imagery) at least seven (7) calendar days before the scheduled send date for any email campaign or communication.
7.7 Marketing Email Procedure:LocalLoop™ manages email creation and dispatch on the Store’s behalf using approved copy and materials submitted through the designated online form.
If no copy is submitted by the deadline, LocalLoop™ may use pre-approved templates or skip that campaign cycle to maintain schedule integrity.
7.8 Ensure that all materials submitted for use in LocalLoop™ communications comply with applicable advertising standards, copyright laws, and community guidelines.
LocalLoop™ reserves the right, at its sole discretion, to decline, modify, or delay the distribution of any content that:

• Contains or promotes sexually explicit material, nudity, or suggestive imagery.

• Depicts or references violence, blood, or graphic injury.

• Involves or endorses the use of tobacco, alcohol, vaping, or illegal drugs.

• Could reasonably be considered offensive, discriminatory, misleading, or otherwise harmful to the LocalLoop™ or MarketLoop™ brand, the Store’s reputation, or the broader community.

If a submission is declined, LocalLoop™ will notify the Store and may offer guidance on acceptable revisions to ensure compliance and timely delivery.

8. Privacy & Security
8.1 LocalLoop™ utilises encrypted connections, secure API integrations, and enterprise-grade third-party services.
8.2 Customer data is never sold or shared outside the LocalLoop™ ecosystem.
8.3 LocalLoop™ complies with the following privacy and data laws: Privacy Act 1988 (Cth), Australian Privacy Principles (APPs 1-13), Spam Act 2003 (Cth), and GDPR (EU) 2016/679.

9. Term & Termination

9.1 Minimum Term and Renewal
This Agreement has an initial minimum term of twelve (12) months commencing on the Activation Date (“Initial Term”).
At the end of the Initial Term, the Agreement automatically renews on a month-to-month basis unless either party provides at least thirty (30) days’ written notice of termination.

9.2 Suspension or Termination by LocalLoop™
LocalLoop™ may suspend or terminate a Retailer’s access without liability in cases of misuse, breach of these Terms, non-payment, or conduct likely to damage the integrity or reputation of the Program.

9.3 Data Retention and Ongoing Communication
Upon termination, all customer data collected under this Program remains securely stored under LocalLoop™’s control for compliance, system integrity, and potential future reactivation.
LocalLoop™ may continue to send lawful, non-retailer-specific communications to Members (such as LocalLoop™ updates, platform news, prize notifications, or partner promotions) where the Member’s consent to receive such communications remains valid under the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).
Members may opt out of these communications at any time.

9.4 Fees on Termination
If the Agreement is terminated by either party:

1. Subscription fees continue until the conclusion of the 30-day notice period or the end of the Initial Term (whichever is later).

2. Activation fees remain non-refundable.

3. Any MarketLoop™ revenue share or advertising allocations cease immediately upon termination.

9.5 Post-Termination Data Use
To maintain data integrity and meet compliance obligations, LocalLoop™ may continue to manage, maintain, or communicate with customer records created under this Program after termination.
Such communications may include brand, loyalty, or partner messages consistent with LocalLoop™’s data-handling framework, ensuring accuracy, lawful unsubscribes, and compliance with the Spam Act 2003 (Cth), Privacy Act 1988 (Cth), and related standards.

9.6 Recovery of Costs
LocalLoop™ reserves the right to recover any reasonable costs incurred in the collection of overdue or unpaid invoices, including legal and administrative expenses.

10. Limitation of Liability
10.1 LocalLoop™ provides best-effort uptime, data integrity, and platform performance.
10.2 LocalLoop™ is not liable for indirect or consequential losses arising from third-party outages, downtime, or marketing results.
10.3 Total liability under this agreement is capped at one (1) month of service fees.

11. Data Security Annex
11.1 LocalLoop™ maintains strict data protection standards consistent with ISO/IEC 27001 and the Australian Privacy Principles.
11.2 All data is transmitted via SSL/TLS 1.3 encryption and stored within secure, access-controlled environments.
11.3 Authentication credentials are encrypted using AES-256 standards; backups are automated and geographically redundant.
11.4 Third-party platforms utilised by LocalLoop™ (including CRM, email, and automation systems) are audited for compliance with APPs, GDPR, and SOC 2 Type II standards.
11.5 Access to personal data is restricted to authorised LocalLoop™ personnel under confidentiality agreements.
11.6 Incident response and data breach protocols comply with the Notifiable Data Breaches (NDB) Scheme of the Office of the Australian Information Commissioner (OAIC).

12. Entire Agreement
12.1 This document represents the entire understanding between both parties and supersedes all prior discussions or representations.
12.2 Any amendments must be agreed upon in writing.